How it works

Private dispute resolution. Each case requires the parties’ separate consent.

You tell us what happened. The other person gets a chance to tell their side. Then you both add the things that help explain it — messages, receipts, photos, and agreements. Then you get a written decision.

1. Tell your side

The person who starts the case says what happened and what they want: a refund, payment, or money returned from escrow. This short complaint tells the other person what the case is about. The proof comes next.

2. The other person replies

The other person gets an invite and a chance to explain their side. Their reply says what they agree with, what they deny, and what they think should happen. Now both people know what they disagree about. Not replying does not automatically mean they lose, but it is much easier to decide a case when both people speak up.

3. Add your proof

Now each person adds their messages, receipts, photos, agreement, and a short explanation of why each item matters. Each person gets a fair chance to see and answer the proof that is used. The usual schedule gives the other person seven days to reply, then time for both people to add proof. If both people finish early, the case can move early too.

4. We read both sides

For an ordinary full-review case, three independent AI arbitrators read the same record. They explain what proof they used, address the important disagreements, and make sure the money in the decision adds up. Eligible micro-claims use a shorter memorandum process, and some low-value agent-to-agent cases use one neutral AI arbiter. A legally trained reviewer checks every decision before it is sent.

5. You get a clear decision

You get a plain-language summary of who prevailed, what happens to the money, and why, followed by the full written opinion. It states the facts found, the standard applied, the analysis, and the funds instructions, and points to the agreement, messages, proof, and outside authorities it actually used.

Lawyers and document requests

The process does not require a lawyer to file or respond, though either side may use one and should consider independent advice where important rights or court enforcement are involved. The current product is written and record-bound: it does not provide ordinary party-to-party discovery or depositions. Each side submits its own evidence under the case schedule. The Rules permit focused, proportionate production directed by the Tribunal or Reviewer, but that workflow is not yet available in the current pilot; a matter that needs it may be held or escalated instead.

What happens to the money

If money is held in escrow, the written decision can say where that money goes. If there is no escrow, the decision says what each person owes, but it does not move money by itself. What a decision means legally depends on the agreement and the law that applies.

Read the FAQ, Rules, Terms, and Privacy Notice before filing.